If you are a Starbucks coffee fan like I am, you probably know what I am going to say. Starbucks employees are some of the best, most customer focused and hardworking employees that I have seen.
It doesn’t matter which Starbucks that I visit, I receive the same excellent service. So how do they hire such great employees?
I recently read an interview conducted by Heather Wood Rudulf with Melissa Lang, Retail Recruiting Manager from Starbucks. Here are some of the requirements for working at Starbucks:
- Starbucks is looking for employees from just about every career discipline.
- Starbucks is making a concerted effort to attract Millennials, which represent 80 percent of its workforce.
- Every candidate has to show a genuine desire for connection to the company and their community.
- Every candidate needs to come in with questions specific to the business of Starbucks.
- Starbucks has plenty of partners who don’t drink coffee.
- Starbucks wants employees who live in the area so they can speak the language of the culture.
- Starbucks wants people who are self-aware enough to talk about their past mistakes and reflect upon them.
- If you are going to send a standard thank you email after your interview, don’t bother.
- Starbucks gives clear expectations for candidates on the Careers page on their website: https://www.starbucks.com/careers/find-a-job/faq
- The Starbucks interview process is focused on overall excellence, respect for customers and co-workers, and a dedication to corporate social responsibility.
- No previous experience is required.
What don’t you see in the job description for working a Starbucks
- Three-years barista experience required.
- Must like coffee.
- Bachelor’s degree or equivalent experience preferred.
So, how does Starbucks get such amazing employees to work for them at a starting wage of only $9.50 per hour plus tips?
I suggest you visit your local Starbucks and ask one of their partners.
Ken Lazar, CEO
Ability Professional Network