Having trouble hiring good people?

Go buy a cup of coffee.

If you are a Starbucks coffee fan like I am, you probably know what I am going to say. Starbucks employees are some of the best, most customer focused and hardworking employees that I have seen.

It doesn’t matter which Starbucks that I visit, I receive the same excellent service. So how do they hire such great employees?

I recently read an interview conducted by Heather Wood Rudulf with Melissa Lang, Retail Recruiting Manager from Starbucks. Here are some of the requirements for working at Starbucks:

  • Starbucks is looking for employees from just about every career discipline.
  • Starbucks is making a concerted effort to attract Millennials, which represent 80 percent of its workforce.
  • Every candidate has to show a genuine desire for connection to the company and their community.
  • Every candidate needs to come in with questions specific to the business of Starbucks.
  • Starbucks has plenty of partners who don’t drink coffee.
  • Starbucks wants employees who live in the area so they can speak the language of the culture.
  • Starbucks wants people who are self-aware enough to talk about their past mistakes and reflect upon them.
  • If you are going to send a standard thank you email after your interview, don’t bother.
  • Starbucks gives clear expectations for candidates on the Careers page on their website: https://www.starbucks.com/careers/find-a-job/faq
  • The Starbucks interview process is focused on overall excellence, respect for customers and co-workers, and a dedication to corporate social responsibility.
  • No previous experience is required.

What don’t you see in the job description for working a Starbucks

  • Three-years barista experience required.
  • Must like coffee.
  • Bachelor’s degree or equivalent experience preferred.

So, how does Starbucks get such amazing employees to work for them at a starting wage of only $9.50 per hour plus tips?

I suggest you visit your local Starbucks and ask one of their partners.

Ken

Ken Lazar, CEO

Ability Professional Network

(614) 403-6079

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